Privacy Policy

Last updated: 7 October 2026

We collect only what we need to run Bhakti Parivar. We do not sell your data, show ads or build a profile about you. You can ask us to see, correct or delete your data.

1. Who we are

Bhakti Parivar (“we”, “us”) is a devotional service on WhatsApp. This policy explains what personal data we collect through the service and this website, why we collect it, and your choices. Please read it with our Terms and Conditions.

2. What we collect

Your contact details, such as your WhatsApp number and profile name.
The messages and voice notes you send us.
The names and details you give for a sankalp, such as the occasion, and the people you take sankalps for.
Payment details from our payment partner, such as the amount and whether the payment went through. We never see your full card number, CVV, UPI PIN or bank password.
Records of your requests for help and of your consent to receive messages from us.

3. How we use it

To reply to you and provide the service.
To take your sankalp, process your daan and send your receipt.
To include names in the pooja and message you about your sankalp.
To make the cards you send and welcome the people who open them.
To answer questions, handle refunds and keep the service safe.
To improve Bhakti Parivar.
To keep the records the law requires.

We use automated tools, some run by trusted service providers, to understand your messages and reply. You always confirm a sankalp and its amount yourself before you pay.

4. Who receives your data

Our partner mandir receives only what it needs for the pooja, such as the names.
Others in the same pooja may see the names on its list.
The person you send a card to sees your first name on the card.
Service providers who help us run Bhakti Parivar, such as WhatsApp (Meta), our payment partner and our technology providers. Each handles data under its own terms and privacy policy.
Authorities, when the law requires it.

We do not sell your data or use it for advertising.

5. Where your data is kept

Your data is stored with our service providers. Some of them may process it outside India.

6. How long we keep it

We keep your data while you use Bhakti Parivar and for as long as we need it to provide the service, and payment records for as long as the law requires. If you ask, we delete your data, except records the law requires us to keep.

7. Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can:

ask what personal data we hold about you and how we use it;
ask us to correct, update or delete it;
withdraw your consent: send STOP to stop our messages, or ask us to delete your data;
nominate someone to use these rights for you if you die or become unable to;
raise a complaint with us, and then with the Data Protection Board of India.

To use any of these rights, type “Help” in the chat or write to support@bhaktiparivar.com.

8. Children

Bhakti Parivar is for people aged 18 and over. If you give a child’s name for a sankalp, you confirm that you may share it, for example as their parent.

9. This website

bhaktiparivar.com uses no cookies, analytics or tracking. Our hosting provider processes technical details, such as your IP address, to deliver the pages and keep them secure.

10. Security

We protect your data with reasonable security measures, such as encrypted connections, and give access only to the people and service providers who need it to run Bhakti Parivar. Card, UPI and bank details are handled by our payment partner, not by us.

11. Changes to this policy

We may update this policy. The date at the top shows the latest version.

12. Contact

For any question about your data, type “Help” in our WhatsApp chat or write to support@bhaktiparivar.com.